Frequently Asked Questions

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Q1. How does your IPTV service work?

A1. Our DIABLO PRO IPTV service offers an intuitive user experience, demonstrated in our explanatory video. It is only compatible with Android boxes and does not work with Apple TV, Roku, Chromecast, etc.

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Q2. How can I pay or renew my IPTV subscription?

A2. Payments are made via credit card, PayPal or Interac transfer on our website. After payment, send us a confirmation email to info@iptv-diablo.com for activation or renewal of your account.

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Q3. Do you offer short-term subscriptions?

A3. Yes, we offer one month, three month, six month and twelve month packages. For multiple TVs, contact us for special offers.

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Q4. Can I record programs with IPTV?

A4. Yes, but this requires a specific recorder box, available on our site. Delivery is fast, usually within 24-48 hours.

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Q5. Which Android box do you recommend for IPTV?

A5. We recommend the X11 box, optimized for Diablo and allowing the installation of additional applications. For boxes purchased elsewhere, we offer limited support.

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Q6. Is the quality of IPTV HD?

A6. Yes, quality ranges from good to very good (720P and above), with a 4K section available. A stable internet connection of at least 20 mbps is required.

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Q7. How to access more than 2000 TV channels with an Android box?

A7. Download the StbEmu 9.0.3 application via our INSTALLATION GUIDE section. After installation, send us the MAC address of your box for activation.

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Q8. Is IPTV legal?

A8. Yes, IPTV is a form of streaming content already available on the Internet, similar to YouTube or Netflix. This is not downloading, which is illegal.

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Q9. What is your refund policy for IPTV?

A9. We do not offer refunds for IPTV services once credit is activated.

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Q10. Does an IPTV subscription work on multiple TVs?

A10. No, a subscription is required per television. We offer special rates for multiple televisions in the same home.

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Q11. How to get help for IPTV?

A11. For any assistance, contact us via online chat or email.

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Q12. Can I test the IPTV service for free?

A12. No, the minimum package is one month. We do not offer a free trial period.

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Q13. What should I do after configuring my Android box for IPTV?

A13. Follow our installation guide, then email us the MAC address of your box to activate your service.

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Q14. Can I change boxes during my subscription?

A14. Yes, just send us an email with your username and new MAC address to make the change.

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Q15. Do you offer help setting up or optimizing a box purchased elsewhere?

A15. Yes, but a $40 fee will apply.

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Q16. What is the time limit for IPTV activation?

A16. Activation usually occurs within minutes of payment, but can sometimes take up to 24 hours.

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Q17. How do I see the remaining time of my IPTV subscription?

A17. In StbEmu (pro), go to the Account section to view your subscription details.

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Q18. What Internet Speed is Required for IPTV?

A18. We recommend a speed of 20 mbps or higher for the best experience.

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Q19. How can I check my internet speed?

A19. Visit www.speedtest.net to measure your download speed in mbps. You must do this test on the IPTV Box not on your computer or phone.